Global Distribution System (GDS) Training

By choosing GDS (Global Distribution System) Course Certification you will get the complete knowledge of GDS platforms from Basics to the Advance level. This Course is designed to Explore and interpret Global Distribution Systems Fares (GDS) and boost your knowledge in our Booking System Advance Level Training Course. This training program helps and will assist you in preparing yourself for a successful career in a dynamic and exciting industry of Travel & Tourism.

Key Topics –

  • Computerized reservation system/GDS
  • How to encode and decode airlines, airport and cities codes.
  • Checking of availability
  • Making of a PNR- Adult, Child & Infant
  • PNR components- SSR,OSI, MEDA, MAAS, WCHR & more
  • Fare finding-Lowest fare, Multiple airline fares, fare for a specific date & more
  • Creating of TST- Adult, Child & Infant
  • Issuance of E-ticket
  • Reissue/Revalidation
  • Refund-full and partial
  • MPD-Standalone and Auxiliary
  • Managing airline Queues

Voice and accent training:

Your voice not only conveys your message – it can say a great about you. Like it or not, people make judgements based on the way you communicate; in short, your professional success will depend on your speaking skills. Our Voice Training programme success is designed for both native and non-native speakers of English. The training can focus on very specific aims and can help you to:

Speak with greater authority and vocal presence Overcome an “accent barrier” Improve your articulation to avoid ambiguity

Voice training is for anyone who needs to be a successful communicator but who feels that one or more aspects for their vocal delivery prevent them fully achieving this. People from a wide range of professions have taken Voice Training, including executives, politicians, lawyers, sales personnel, consultants, doctors, academics and call centre staff.

Key Facts

English Accent Training teaches you new sounds and speech habits. A typical session involves work on:

  • Breathing and posture
  • Tongue position when speaking
  • Mouth muscularity

Ability to reproduce and recognise RP* sounds
(*RP stands for “Received Pronunciation”. It is the term used for the standard British non-regional accent.) The above involves relaxation exercises, vocal drills and work-outs. Attention will be paid not only to accent, but also to rhythm, stress and intonation patterns.
The programmes are delivered by professional voice and accent coaches holding a master’s qualification in Voice studies. They have hundreds of hours of voice training experience, working with clients from numerous countries.

The Benefits

At the end of the course you can expect to:

  • Speak with greater clarity and confidence
  • Better understand and use the power and potential of your voice
  • Extend your vocal range

Non-native speakers who possess a good command of English may choose Voice Training to soften an accent. In all cases, Voice Training will enhance your presentation and public speaking skills. This will help you to communicate more effectively not only with large audiences but with small groups too

Soft skill Training/ Personality development

Personality encompasses all the dimensions of an individual. This course has been designed to provide the knowledge of improving the soft skills and personality of an individual which is a necessity in today's competitive time. In This program the learner will learn about the Presentation Skills, communication skills, team skills, interview skills, Leadership skills, Time Management Skills and Customer Service Skills. When it comes to one’s Personality or Soft Skills, the following are the most important parameters –

  • Communication Skills
  • Body Language
  • Confidence
  • Behaviour, attitude, thoughts & feelings
  • Ability to cope up with varied situations
  • Interpersonal Skills
  • Personal Grooming
  • Manners & Etiquette

These personality traits start taking shape early in life and slowly and gradually get strengthened as one grows. Each one of us wants to be a winner in life. However, it is very often seen that as we grow, we keep on becoming complex as human beings and don’t use our unique traits to achieve success. We often become rigid in our thoughts and actions and don’t remain open to change.

Customer Relationship Management

In today’s ever more competitive markets, keeping customers is getting more difficult. The evidence shows that customer expectations are getting higher, budgets are tightening, choice is increasing and customer loyalty is becoming harder and harder to win.

This course highlights how winning '3D Businesses' do things ‘Dramatically and Demonstrably Differently’ and how you can become more proactive in focusing efforts and resources to create unsurpassable levels of customer retention, loyalty, repeat business, referrals and extra opportunities.

During the course, you will learn:

  • How to proactively develop relationships that give the best to and get the best from the customers that you want.
  • How to develop a proactive approach to focus your time, resources and efforts on the ‘right’ customers.
  • Ways to ensure that you are ‘giving the best to’ your customers and an opportunity to see how you are measuring up in your approach.
  • Proven processes to ‘get personal’ and establish real ‘conversations’ with your customers to help engage and educate them.
  • How to engage and educate your customers, identify their plans, problems and priorities to create more sales.
  • A proactive approach to creating more testimonials, referrals and recommendations from your happy customers.
  • By the end of this course you'll know how to:
  • Get closer to and build stronger and more profitable relationships with your customers.
  • Improve your levels of repeat business, referrals and your profits.
  • Create more referrals, recommendations and testimonials.
  • Prioritise your time, resources and effort on the right customers.
  • Develop a clear plan of action to make this all happen.